About Me
I’m a user and certified implementation expert of the tools I recommend. I also work in close partnership with the providing companies for continuous improvement of their feature set and commercial offers available in your region.
Technopreneuring
Technopreneuring.Com is the site where you’ll learn how to build highly effective, decentralized, and collaborative teams that work as a unit, no matter their geographical location.
Creative problem solving, remote work, asynchronous collaboration, management frameworks and service protocols are some subjects I’ll be covering for you in each post.
Founder
Countries in the Americas and the Caribbean
I help my customers differentiate their businesses through solid management systems for great customer service.
Meister certified expert
My Experience
My whole career, I’ve been performing in management positions related to technology and customer service. That’s how I got my favorite motto:
“A great service is the best differentiator your customers will remember you for.”
I start my career in 2002 providing specialized technical service for a multinational company in Venezuela.
Between 2005 y 2008 I was promoted to several positions that allowed me to collaborate with several corporations in different countries, continuing my learning process and professional development.
In 2010, I arrive to Mexico as Operations Manager for another Tech company in a massive and competitive market.
2017 is the year I found my first project as an Entrepreneur, BSF.company, which recurrently serves today more than a hundred customers worldwide, helping them differentiate themselves through solid digital solutions to provide great customer experience in their businesses.
2017
Founder, Consultant, Speaker
Responsible for resolving operating challenges for my customers in a post-pandemic world, in which decentralization, remote work, and automation of operating procedures are the key to success.
2010
Operations Manager
In charge of leading a mobile team of 89 collaborators located in 28 cities, sorting out operation’s challenges in the second most competivie market in Latin America: México.
2008
Operations Deputy
Responsible for assisting, planning and scheduling of management tasks, optimizing resources, and maximizing results.
2005
Tech Lead
In charge of creating scalable and durable tech solutions to facilitate an excellent customer experience.
Check what my customers said
With my help, you’ll learn how to provide world-class customer service using the best tools in the market, so you can receive feedback like this too:
